Return & Refund Policy

Last updated: July 14, 2026

This Return & Refund Policy explains how Kei Truck Direct ("we," "us," or "our") handles reservations, cancellations, and refunds for the used, imported vehicles sold through https://keitruckdirect.com. Because we sell individually inspected used vehicles, please read this policy carefully before placing an order.

1. Reservations & Deposits

A vehicle is reserved for you once we receive your order and any agreed deposit. Deposits hold the specific vehicle while you arrange full payment by bank transfer. Unless otherwise stated in writing, deposits are applied toward the final purchase price.

2. Order Cancellations

• Before payment clears: You may cancel an order at any time before your bank transfer has cleared, and any refundable deposit will be returned to you, less any third-party fees already incurred on your behalf.
• After payment clears but before shipment: If you cancel after full payment has cleared but before the vehicle has shipped, we will refund your payment less any non-recoverable costs already incurred (for example, transport booking or export/import fees).
• After shipment or delivery: Once a vehicle has been dispatched for delivery, the sale is generally final. See Sections 3 and 4 below.

3. Used Vehicles Are Sold "As-Is"

All vehicles are used Japanese imports and are sold in their existing condition as described in each listing. We inspect and describe each vehicle honestly, including reasonable wear consistent with age and mileage. By purchasing, you acknowledge that these are pre-owned vehicles and not new.

4. If a Vehicle Is Materially Not as Described

We stand behind our descriptions. If a vehicle arrives with a material, undisclosed defect that is inconsistent with its listing, contact us within 3 days of delivery with photos and details. We will work with you in good faith to reach a fair resolution, which may include repair assistance, a partial refund, or return arrangements at our discretion.

5. Refund Method & Timing

Approved refunds are issued to the original payment source (typically by bank transfer). Once approved, refunds are normally processed within 5–10 business days, though your bank may take additional time to post the funds.

6. Delivery Damage

Vehicles are transported by insured carriers. If your vehicle arrives with transport-related damage, note it on the delivery paperwork where possible and contact us immediately so we can help file a claim with the carrier.

7. Contact Us

Questions about a return, cancellation, or refund? Email us at sales@keitruckdirect.com (our preferred contact method), or call (346) 870-1450. Kei Truck Direct, 185 Greenwich Ave, Goshen, NY 10924, United States.